The Importance of the Crew to Passenger Ratio

How do you know what level of service to expect on your next cruise? To get a good feel for the likely service you will receive onboard your cruise ship, consider taking a look at the Crew-to-Passenger ratio.

This is a ratio calculated by diving the number of passengers by the number of crew members using the following formula:

Crew to Passenger Ratio = Number of Passengers divided by the number of Crew

The resulting ratio shows the number of passengers each crew member is expected to look after. The ultimate ratio is 1:1 or better. This means as a passenger you should expect exceptional service. In theory, the more attractive the ratio (i.e. the fewer passengers each crew member must look after, the better the service. It stands to reason that luxury cruise ships would have the most attractive crew-to-passenger ratios, followed by premium category ships and then mass-market ships.

Other Factors Affecting the Ratio

But crew-to-passenger ratios don’t tell the whole story when trying to understand the level of service you might expect to receive. New technology and automation make ship operations more efficient, requiring fewer crew members to perform tasks. Good examples of this can be found in restaurants and other food outlets onboard where digital technology has largely replaced paper-based systems.

Onboard Apps being developed by the cruise lines enables passengers to order, track and organise more activities online. Booking Shore Excursions, Spa treatments, Transfers and Gifts can all be ordered online before your cruise thus reducing the number of crew members needed. Some companies are leading the way with digital technology to improve the passenger experience, whilst others a being left behind.

Crew to Passenger Ratio Matrix.

Our online matrix of Cruise Lines and their Cruise Ships which you can Sort and Search and show important ratios for a range of our favourite Luxury Cruise ships. This list is continually being updated.

SHIP CRUISE LINE TONNAGE (GT) PASSENGERS CREW Crew-Passenger RATIO Passenger-Space RATIO
Crystal Esprit Crystal 3,300 91 62 1.46 36.2
Crystal Serenity Crystal 68,870 980 650 1.51 70.27
Crystal Symphony Crystal 51,044 848 545 1.55 60.2
Queen Elizabeth 2 Cunard 90,901 2503 900 2.80 36.3
Queen Mary 2 Cunard 148,530 2620 1254 2.10 56.7
Queen Victoria Cunard 90,049 2061 981 2.10 43.7
MSC Seaside MSC 153,156 5331 1413 3.80 28.7
SeaDream I SeaDream 4,253 112 95 1.18 37.9
SeaDream II SeaDream 4,333 112 95 1.18 38.7
Seabourn Odyssey Seabourn 32,000 450 330 1.30 71.1
Seabourn Quest Seabourn 32,,000 450 300 1.30 71.1
Seabourn Sojourn Seabourn 32,000 450 330 1.30 71.1
Seabourn Encore Seabourn 40,350 604 450 1.30 66.8
Seabourn Ovation Seabourn 40,350 604 450 1.30 66.8
Seabourn Venture Seabourn 23,000 264 120 2.20 87.12
Seven Seas Explorer Regent 56,000 750 552 1.36 74.67
Seven Seas Mariner Regent 48,075 708 445 1.60 67.91
Seven Seas Navigator Regent 28,550 490 325 1.51 58.27
Seven Seas Splendor Regent 55,500 750 542 1.39 74.00
Seven Seas Voyager Regent 42,363 708 445 1.60 59.84
Silver Cloud Silversea 16,927 260 208 1.25 65.1
Silver Discoverer Silversea 5,218 124 96 1.29 42.0
Silver Explorer Silversea 6,072 144 117 1.23 42.1
Silver Galapagos Silversea 4,203 100 75 1.34 42.0
Silver Muse Silversea 40,700 596 411 1.45 68.3
Silver Shadow Silversea 28,258 388 303 1.28 72.83
Silver Spirit Silversea 39,519 608 376 1.62 65.0
Silver Whisper Silversea 28,258 388 302 1.29 72.83
Silver Wind Silversea 17,400 302 222 1.36 57.62
Star Breeze Windstar 9,975 212 153 1.38 47.1
Star Legend Windstar 9,975 212 153 1.38 47.1
Star Pride Windstar 9,975 212 153 1.38 47.1
Wind Spirit Windstar 5,350 148 88 1.69 36.15
Wind Star Windstar 5,350 148 88 1.69 36.15
Wind Surf Windstar 14,745 312 163 1.92 47.26

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